Published in the New Zealand Harold on March 30, 2022
Fiji: the Pacific outsourcing hub
The right mix of talent, infrastructure, location excellence and government incentives, makes Fiji the outsourcing destination of choice for many New Zealand and Australian companies.
With only a three-to-four-hour flight away and a similar time zone, Fiji is the excellent location for nearshoring opportunities. “Fiji has become a “nearshoring mecca” because of our close proximity to the New Zealand and Australian market. With the unfolding Covid-19 crisis, the BPO companies in Fiji showed resilience and adaptability that was not possible for traditional BPO destinations,” says Faiyaz Koya, Fijian Minister for Commerce, Trade, Tourism and Transport.
“Initially, clients chose Fiji as risk diversification for their outsourcing operations. But, after experiencing high levels of efficiency with Fiji’s service providers, a number of these companies have now moved their operations to Fiji permanently; we are now the primary destination for outsourcing,” says Sagufta Janif, Executive Director for Outsource Fiji.
ANZ, one of the pioneers who moved their Pacific operations to Suva set up its call centre in Fiji in 2002 to service customers in eight core Pacific countries (Fiji, Tonga, Samoa, Vanuatu, Cook Islands, Kiribati, Solomon Island and Timor-Leste). Read More