Young and Tech-Savvy Workforce
With a young educated labour force, excellent command of the English language with a neutral accent, Fiji presents unique opportunities for potential investments.
Inherent Service Culture
The people, with their inherent service culture are well-placed to serve the growing demand for global outsourcing services as a new, safe, and reliable outsourcing destination. Fiji is well known for friendly customer services and “bula” smiles. Partnering with our BPO’s will ensure that your customers receive the best service which could translate into customer loyalty for your brand/company.
High Literacy Rate
Fiji is privileged to have a 96% literacy rate which puts us in a favourable position in comparison to other competing countries providing BPO services.
Access to a highly skilled workforce
Fiji has a talent pool of approximately 5,000 new graduates entering the workforce annually. Most entry level employees in the outsourcing industry are university graduates.
Low Staff Turnover and Staff Loyalty
BPO jobs are considered prestigious in the Pacific because of the working environment. The industry offers international job experience to the locals which keeps them motivated to stay with your brand and company for long term. Jobs are limited in the Pacific so with every job advert it is likely that companies could receive over 100’s of applications from highly qualified candidates.
Culture & Stability
The Fijian culture is an extremely important part of why Fiji is ideal for operating business process outsourcing (BPO) companies. Fiji is considered the hub of the Pacific, connecting the Pacific islands with the rest of the world. The country has demonstrated stability and fosters a business-friendly environment to encourage investments.
Fiji has an ancient and living culture and this is celebrated by the Fiji BPO Council and its members. The genuine warmth and care of the Fijian people needs to be experienced to be appreciated. You hear about the friendly people of Fiji but it is not until you encounter one of us that you will fully understand how the Fijian way of life integrates so harmoniously with the services BPO companies offer.
The Fijian culture is much about community and family, just so is our Fiji BPO Council’s commitment to our members and our clients. We represent a community of experts and offer world-class services in outsourcing.
The Fijian Government is committed to steering Fiji towards economic prosperity through incentives such as:
- Eliminating business licensing
- Introducing tax cuts targeted at businesses and households
- Across-the-board reductions in customs tariffs and streamlining of processes
All of which aim to improve the ease of doing business in Fiji, making us one of the most competitive destinations for businesses. Via its Investment Fiji arm, the Government offers several incentives to encourage BPOs to open delivery centres in Fiji, including:
- 20 – year tax holiday
- Duty-free equipment used in outsourcing centres
- Carry forward losses up to 8 years
- 25% investment allowance for renovation of buildings
- 100% tax deduction for Employer superannuation contribution
- No stamp duty
- Employment taxation schemes enabling tax deductions as follows:
- 400% – employees with disabilities
- 300% – first time employees
- 300% – work placements
- 300% – part-time workers
- 150% – employee development
- 150% – relating to family care
- 150% – relating to paternity leave
Having an ICT infrastructure that is reliable and affordable is key to our line of business, and the Council works with key stakeholders to provide tailored solutions for the BPO sector. With direct access to the southern cross network cable our network providers are consistently innovating solutions for the BPO/ICT sector with competitive rates and exceptional support services.
Our modern office building and BPO-ready structures provide ease of operations and are located in major towns and cities throughout Fiji with Suva (our capital city) being the hub for BPO operations. Furthermore, in terms of building infrastructure the BPO Council believes growth is scalable with Major Business Park investments planned in the Kalabu Tax Free Zone (developed by the Lyndhurst Group) and Navutu Lautoka (developed by FNPF) and TFL business park in Suva by Telecommunications Fiji Limited (TFL).
To ensure uninterrupted and high quality service, Fiji offers:
- Excellent transportation network (easy commute to work)
- 24 * 7 Electricity and Water Supply with back-up support in case of emergency
- World class International airport and Fiji’s International Airline – Fiji Airways.