Case Study – Vodafone: Outsourcing End to End Customer Service Process
End to end customer service process requires a hefty amount of equipment, IT resources, and personnel, especially if you are a business with a high number of …
Resources
New Technologies Affecting BPOs
Technology in the Business Process Outsourcing (BPO) industry is a crucial element for success. That is why addressing modern technology and its effects on BPO leads to …
Fiji Offers Skilled Workforce for BPOs
The BPO industry is facing a new obstacle as their qualified employees cannot keep pace with their field’s ever-increasing expectations. Though outsourcing is attractive and beneficial for …
Key Benefits of International Human Resources Outsourcing
If you have a business that is growing globally, handling international employees can be unfeasible and a big nuisance. To handle the grand task, some international HR …
Ways to Become the Best Outsourcing Call Centre
The best call centre outsourcing does not let any customer leave unsatisfied. It is a time where Key Performance Indicators (KPIs) dictate your progress, and customer behaviour …
Start-Ups Becoming BPO Customers
Starting a business is probably the toughest time for a business owner, but start-ups that become BPO customers can ace the tough initial period. Recruiting a team …
Fiji Compared to Top Outsourcing Countries
India, the Philippines, and Malaysia have been the top outsourcing countries for decades. However, it was mainly because people did not have much choice. Fiji has been …
How Does Outsourcing Reduce Operational Costs?
In a previous post, we highlighted Fiji’s outsourcing advantages and how outsourcing can help a company better meet its goals. Although tourists have long regarded Fiji as …
BPO Setup Requirements
Fiji has been making great leaps in the BPO industry, offering incentives to BPOs across the globe to operate in Fiji.
The Operations to Outsource to a Specialized Services Provider
Outsourcing your business operations to a specialized services provider entails many advantages, including cost-saving, efficient functioning, avoiding personnel management, and equipment maintenance. But what are some of …