Vuvale Outsourcing

Vuvale Outsourcing

Vuvale Outsourcing (a wholly owned subsidiary of BDE Group) is led by an Australian based Executive Team, each with over 15 years-experience in setting up and managing remote teams. We are supported by a talented international workforce based in Australia, the UK, Fiji, the Philippines, and Sri Lanka.

Since 2016, BDE Group has been providing consulting and outsourcing services to businesses, predominantly in Australia. Each member of our leadership team has over 10 years’ contact centre experience across Australia, the UK and the globe, backed up by an incredibly talented team.

As well as providing offshore staffing solutions, Vuvale Outsourcing’s parent company ‘BDE Group’ develops and maintains bespoke workflow and automation software systems to maintain staff efficiency, reduce compliance overhead and automate customer communication. Our paired approach of combining great tech solutions with friendly lower cost offshore staffing sets us apart and leads to an incredible customer experience.

The Services They Offer

Vuvale Outsourcing’s clients count on us for a professional work environment, all required equipment, local HR / payroll management and employee transport logistics.

Our clients benefit from BDE’s offshore experience, technology innovation, as well as the stability and local relationships gained during our team’s involvement with successful multi-site operations for over 15 years.

Our services include, but are not limited to:

  • Accounting (including Auditing, Accounts Receivable, Accounts Payable, Quality Assurance)
  • Call-Centre Services (including Head Office Reception Services, Customer Service Call Centres, Online Store Agents, Credit Assessors, Debt Recovery)
  • Managed I.T. Support
  • Software Development
  • Bespoke Workflow and Automation Software Systems
  • International Voice and Data Services

Why Fiji?

The same friendly, hospitable culture that makes Fiji a world leader for tourism, makes it an ideal destination for smart business leaders looking to create an offshore hub. Fiji’s well developed outsourcing industry is one of its best kept secrets.

Our friendly Fiji staff are hardworking, well-educated and responsible. Fijian schooling is conducted in English. With a strong British and Australian influence on education, policy and cultural development, Fiji is an ideal destination for your outsourcing needs.

Customer service is in the Fijian nature. With a pleasant accent, our team go about their work with a “Bula Smile”.

Director’s Testimonial

The Fijian outsourcing industry has resilient infrastructure, active engagement and support from the local Government and a dedicated focus on Australia. With the majority of Fijian outsourcing being to Australian businesses, our client’s benefit from choosing a destination that is completely geared towards them, not USA.

Being so convenient to travel to and offering such a high-quality talented workforce, Fiji was the ideal destination to establish Vuvale Outsourcing, becoming the centrepiece of the global operations of BDE Group.

Whist creating an opportunity for us to support Australian and UK businesses with being more effective and productive, we are proud to be creating fulfilling employment opportunities for the people of Fiji.

Miles Blok
Director – BDE Group Global

Customer Testimonial

BDE were instrumental in the Lowes group’s smooth transition from an Australian based call centre of 20 to an offshore call centre in Fiji.

With a dedicated transition manager, we were able to bridge the cultural gap and have an Australian focused call centre team that understood our customer base, stake holders and our needs.

Lowes has over 2,000 stake holders including retail store staff. Our retail store staff are extremely pleased with the quality and service that the BDE call centre staff provide.

BDE analysed the Lowes Group needs, both in staffing, as well as technology and redundancy policies. The latter became imperative during the Covid outbreak, meaning that there was no loss of service to our customers or staff during this period of global instability.

BDE’s ability to supply quality reporting and management, as well as exceptional staff has allowed our Lowes call centre to function with minimal supervision in Australia. After such a great initial success, we have extended our involvement with BDE to include telephone reception for the Lowes Group, Customer Care, Accounts Payable, Internal Audit Team, Debt Collection and Finance call centre teams, as well as Graphic Designers and Software Developers.

I have personally attended BDE ‘s Fiji office and can say with all honesty that they go above and beyond, ensuring that their staff are very well looked after and have the best facilities.

I would very highly recommend BDE Group to anyone who is interested in outsourcing.

George Karindjias
Credit Manager, Ezy-way, Lowes Group

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