Centrecom takes pride in being the Centre of Excellence, providing value to our clients’ businesses by identifying customised solutions. Centrecom commenced operations back in 1989, and today, with 30 years’ experience, the company operates from around the world, with offices in Malta, Fiji, and Australia.

Our team is an extension of the organisations entrusting us to deliver a professional service through quality, innovation, and expertise. We are the go-to outsourcing partner, offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting, and GSA Services. Hear what our clients have to say about us here.

Why Fiji?

The Fiji Islands are located in the hub of the South Pacific and are in similar timezones to Australia and New Zealand. Fiji offers a competitively priced location with access to premium infrastructure and an educated workforce that is customer-driven.

Fiji makes sense as a base for global outsourcing, especially with regards to the Australia and New Zealand markets, mainly because of:

  • Labor costs that are Competitive
  • A native English speaker workforce
  • Positive work culture
  • Near-shoring: 4 hours from Australia and New Zealand
  • Heavy investment in infrastructure and technology
  • Time Zone Advantage
  • Overnight Processing
  • Education level, 96% literacy rate
  • High-End IT Infrastructure
  • Daily flights to Australia, New Zealand, and the US

The Services They Offer

Working with local and international clients, Centrecom has become one of the leading outsourcing service providers, excelling in contact center services, back office services, and specialized airline services. The following are a few of the tailor-made services offered to our clients:

Contact Centre Services
  • Service is available 24/7
  • Customer support via calls, emails, and chats
  • Chatbots
  • Social media monitoring and listening
  • Reception services
  • Outbound sales
  • Tele-Market Research
  • Front Office Services
Back Office Services
  • Document management
  • Data Input and Validation
  • Business Process Mapping & Optimisation
  • KYC Services
  • Billing and Invoicing services
  • Payroll Services
Specialised Services
  • Airline Revenue Accounting
  • Airline refunds
  • Airline Representation Services
  • Consultancy services
  • Crisis and disruption management services
  • Flight reservation and ticketing
  • Specialised Training Programmes
  • Quality assurance and auditing
  • Workforce management services

Director’s Testimonial

We chose Fiji because of proximity, timezone, and familiarity. The certainty that the Fiji government provides by deeming us the essential services without a hiccup, as a business, the speed of the vaccination rate in Fiji and the definitive ‘No Jab No Job’ law set by the government provides more certainty in the smooth operations of the business.
Anthony Cassar Managing Director, CentreCom


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