What’s a BPO contact centre and what does it do? Simply put, it handles all your inbound and outbound calls. Since the majority of businesses do not have the staff, tools, and skills required to meet their customers’ expectations of contact centre service. For example, consumers expect a response in under five minutes when they call a company. But for most businesses, meeting this expectation may not always be possible. That’s where a business process outsourcing contact centre comes in. Our members who offer contact centre services have had years of experience working with clients in retail, airlines, technology, etc., and they are eager to extend their services to your business. Request a free quote directly and start the conversation.