The Packleader Group (PLG) is a diversified services company with offices in Australia (Melbourne Head Quarters, South Australia and ACT) and offshore service centres in Manila (finance only) and Suva, Fiji.
Packleader Pacific (PLP) provides integrated customer solutions with inbound customer care, outbound acquisition, and an extensive range of business processing outsourcing (BPO) solutions to a world-class customer base across numerous industries.
The Packleader Group aspires to be an industry leader in BPO with its first-class operation centres based in Suva, which support the core business functions and those of their clients.
The Packleader Group is a diversified services company in Australia with interests in energy and energy efficiency, health insurance, accounting, telecommunications, property maintenance, health insurance, FMCG, and business process outsourcing.
We provide integrated customer solutions with inbound customer care, outbound acquisition, and an extensive range of business processing outsourcing (BPO) solutions to a world-class customer base across numerous industries.
PLG aspires to be an industry leader in BPO with its first-class operations centres based in Suva, which support our own core business and that of our clients.
The Services They Offer
Packleader BPO has a wealth of experience in delivering world-class BPO services to a wide range of sectors and clients. This includes large multinational corporations and small boutique companies alike. Packleader’s agents, support services staff, and management have been scaled and developed over the last 8 years. Many of the Packleader Group’s functions are based in our Fiji office, including Human Resources, Learning & Development, IT, Finance, and Quality Assurance, to name a few. The contact center has a wide range of service skills and offers the following services:
- Accounts for outbound and inbound energy and energy efficiency sales, as well as customer service
- Health Insurance
- Accounting
- Telecommunications
- Property maintenance
- FMCG
- Business processing outsourcing
- Integrated customer solutions with inbound customer care
- Outbound acquisition
- Extensive range of business processing outsourcing (BPO) solutions to a world-class customer base across numerous industries
Director’s Testimonial
“Wherever You Go In Fiji, You’ll Hear The Warm Welcome,“Bula!” But it should come as no surprise. Fijians are regarded as the happiest people on earth, after all. And when you combine this natural happiness with strong English language and service industry skills, you’ll realize Fiji is a paradise for brands seeking to outsource their customer management services. The benchmark for outsourcing in Fiji offering superior quality, connectivity and value is Packleader BPO. I moved to Fiji some 8 years ago to set up our center after years of frustration dealing with BPO companies in both India and the Philippines who constantly over promised and under delivered on quality and performance.
Many of the Packleader Group’s functions are based in our Fiji office, including Human Resources, Learning & Development, IT, Finance and Quality Assurance to name a few. These functions work autonomously with support from Australian Headquarters.P ackleader has offices in Australia (Melbourne HQ, South Australia and ACT) and offshore services centers in Manila (finance only) & Suva, Fiji, which provides a unique opportunity for Australian and New Zealand Business.“
Luke Wyley – General Manager, Packleader