Outsource Fiji recently represented Fiji at the Contact Centre Symposium Symposium held at the Rydges Resort Hunter Valley in Australia, as part of its ongoing efforts to promote Fiji as a trusted, competitive and people-focused outsourcing destination for the Australian and New Zealand markets.
The delegation was led by Outsource Fiji Executive Director, Mr Josefa Wivou, and included Manager Corporate Affairs, Ms Shivika Patel, and Marketing and Communications Consultant,
Mr Pravin Narain.
The symposium brought together customer experience leaders, contact centre operators, outsourcing specialists, business executives, technology providers and industry decision
makers from across the region.
The event provided an important platform for Outsource Fiji to engage directly with potential clients, partners and stakeholders exploring customer support, back-office, digital and shared
services solutions.
Outsource Fiji Executive Director, Mr Josefa Wivou, said the organisation’s participation reflected Fiji’s growing recognition as an emerging outsourcing hub in the Pacific.
“This symposium was more than just an event for us. It was an opportunity to take Fiji’s outsourcing industry directly to the people and organisations shaping the future of customer experience in our region,” Mr Wivou said.
“Fiji has a strong and compelling value proposition. We have a skilled English-speaking workforce, strong cultural alignment with Australia and New Zealand, a service culture built on warmth and empathy, and a growing base of capable outsourcing providers already delivering quality services to international clients.”
Mr Wivou said Fiji’s outsourcing sector had evolved beyond being viewed solely as a contact centre destination, with local providers now delivering a wider range of services including customer experience support, back-office processing, finance and accounting, human resources support, IT-enabled services, data processing, digital support and other specialised
business functions.
“The global outsourcing industry is changing. Companies are no longer looking only for cost savings. They are looking for trusted partners who can deliver quality, agility, business continuity and genuine customer care. Fiji is well positioned to meet these expectations,” he said.
“Our goal was to demonstrate that Fiji is not only a beautiful tourism destination, but also a serious business destination with the talent, infrastructure and commitment needed to support
international companies.”
During the official visit to Australia, Outsource Fiji also undertook a series of business-to business (B2B) engagements with potential clients, industry leaders and strategic partners.
“We viewed these business-to-business engagements as an important opportunity to build genuine relationships and hold meaningful conversations with organisations looking for
reliable outsourcing partners,” Mr Wivou said.
“It was important for us to sit at the table with potential clients and business leaders, understand their operational needs, and demonstrate how Fiji can deliver value through quality service,
skilled talent and strong customer engagement capabilities.”
“Beyond promoting Fiji, these discussions also allowed us to better understand global industry trends, changing customer expectations and the areas where Fiji can continue strengthening its competitiveness. Every conversation created an opportunity for collaboration, investment and long-term growth for our outsourcing sector.”
Outsource Fiji continues to work closely with its members, government partners, industry stakeholders and international networks to grow the sector and position Fiji as a preferred
outsourcing destination in the Pacific.
The organisation remains committed to supporting industry development, strengthening Fiji’s global competitiveness and creating sustainable opportunities for Fijians through the
continued growth of the outsourcing industry.
The Contact Centre Symposium was held from May 12 to 13 at the Rydges Resort in Hunter Valley.