Tower is one of Fiji’s longest-standing and most respected insurance companies. For over 140 years Tower has been helping customers across the Pacific and New Zealand protect their homes, cars, businesses, and the things they love.
Tower is committed to representing and supporting Pacific and New Zealand communities. We do this by being an authentic business with people at its heart. We value diversity and inclusion, and we promote Tower and insurance as a career where you can develop and grow. We offer our permanent employees a significant number of wellbeing initiatives and employee benefits, including 16 weeks paid maternity leave, compassionate leave, birthday leave and many more people-focused benefits.
We are also proud to offer quick-response parametric insurance in the Pacific, to help customers and communities recover from cyclones, fast.
Tower is focused on delivering beautifully simple and rewarding experiences for their customers. To help achieve this, we have set up Tower Group Services in Fiji.
Tower Group Services in Fiji provides the following support for the Tower Group:
• Sales & Customer Support via Phone, Email and Chat
• Insurance Claims Management
• Insurance Underwriting
• Finance and Accounting Services
• Payments and Collections Services
• Human Resources and Payroll
• Technology Service Desk
• Internal Audit
• Risk Management and Compliance
Why Fiji
Tower has a long and proud history in the Pacific, having operated in Fiji for more than a century.
Our two biggest markets, New Zealand and Fiji, sit in the same time zone, or within an hour’s difference during daylight saving months. Because we’ve expanded our operations in Fiji to include all core business functions our BAU operations can now operate seamlessly across both countries, as well as the wider Tower group.
As the heart of our Pacific operation, Tower is investing in Fiji’s local economy which offers great strategic value. This value goes hand-in-hand with the expansion of our Suva team, which has grown from 62 FTE to over 220 in just two years, across all departments from senior management, claims and underwriting, to customer service, marketing. technology and human resources.
Ultimately, as a Pacific and New Zealand business, Fiji’s cultural similarities means our access to talent in-country presents a unique opportunity to provide a better experience for all Tower customers.
Directors Testimonial
Tower opened our first Pacific office in Fiji in the late 1800s and we’ve grown to have more than 20,000 customers in Fiji and the wider Pacific. For more than a century, we’ve been able to tap into local talent, expertise and important perspectives on issues like product development and more recently, climate change.
Our customers and teams are at the heart of everything we do, and a significant focus for us is continuing to invest in the communities we live and work in.
With our core platform and My Tower now live across the entire Tower Group, our Suva Hub has begun to realise its full potential, delivering significant value and organisational efficiencies.
Our Suva team is now able to support Fiji and New Zealand customers via our phonelines, email communications and online claims lodgment processes. Online support for our New Zealand customers via Suva during large weather events in 2023 was a milestone moment for Tower. With our core platform, we’re not only operating as one team we’re operating on the same, innovative, digital system too, regardless of location.
This is proof, that you do not have to leave your home in Fiji to progress a career in financial services – something we are very proud of.
Andrew Hambleton
Chief Administrative Officer
Tower Limited
